Privacy Policy

Objective: 

The objective of this Privacy Policy is to protect the privacy of persons dealing with JACKMIX TECHNOLOGIES LLP Private Limited ("JACKMIX TECHNOLOGIES LLP /Jackmix") and to explain how we collect, use, disclose and store Information in accordance with the legal requirements and in order to mitigate operational risks. 

Overview: 

• References to "we", "our" or "us" in this Policy refer to JACKMIX TECHNOLOGIES LLP , that is responsible for processing your personal data, as indicated in any contract for products or services you may avail from us. 
• For the purposes of this Policy, any reference to "Services" is a reference to all the products and services offered by JACKMIX TECHNOLOGIES LLP and its subsidiaries, whether available online or offline, and any reference to "Sites" is a reference to any of the JACKMIX TECHNOLOGIES LLP websites (including any mobile version of such websites), whether operated under the banner of JACKMIX TECHNOLOGIES LLP or a brand name that we own. "Terms of Services" refer to the terms and conditions of Jackmix as set out on Jackmix.in. 
• JACKMIX TECHNOLOGIES LLP provides products and services via multiple domains. When you visit any of our sites, our web servers record anonymous information such as the time, date and URL of the request. This information assists JACKMIX TECHNOLOGIES LLP to improve the structure of its web sites and to monitor their performance. 
• JACKMIX TECHNOLOGIES LLP may use 'cookies' on various web sites. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web sites may place on your computer. Usually, cookies are used as a means for JACKMIX TECHNOLOGIES LLP 's web sites to remember your preferences. As such, cookies are designed to improve your experience of JACKMIX TECHNOLOGIES LLP 's web sites. 
• In some cases, cookies may collect and store personal information about you. JACKMIX TECHNOLOGIES LLP extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer. 
• JACKMIX TECHNOLOGIES LLP also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. JACKMIX TECHNOLOGIES LLP collects and manages IP addresses as part of the service of providing internet session management and for security purposes. 

Communication and Policy for DND / NDNC : 

• By using the Website and/or registering yourself at Jackmix.in you authorize us to contact you via email or phone call or SMS or push notification and offer you our services, imparting product knowledge, offer promotional offers running on website & offers offered by the associated third parties, for which reasons, personally identifiable information may be collected. And irrespective of the fact if also you have registered yourself under DND or DNC or NCPR service, you still authorize us to give you a call from Jackmix for the above-mentioned purposes till 365 days of your registration with us. 
• This Privacy Policy covers Jackmix's treatment of personally identifiable information that Jackmix collects when you use Jackmix's services. 
• This policy also covers Jackmix's treatment of personally identifiable information that Jackmix's business partner shares with Jackmix. 
• This policy does not apply to the certain Jackmix services, when you enter promotions. Jackmix may also receive personally identifiable information from our business partners. 
• When you registered with Jackmix, we ask for your contact no,email. Once you register with Jackmix and sign in to our services, you are not anonymous to us. 
• Also during registration, you may be requested to register your mobile phone or other device to receive text messages, and other services to your wireless device. 
• By registration you authorize us to send sms/email alerts to you for your login details and any other service requirements or some advertising messages/emails from us. 

Assurance of Privacy: 

• Your privacy is of utmost importance to us and we at JACKMIX TECHNOLOGIES LLP hereby assure you that we enforce the highest levels of confidentiality and security. 
• We seek to comply with all currently applicable legislation regarding the protection, security and confidentiality of personal data. In this Policy, we describe how we collect, use, disclose and protect personal data. 
• We also outline the rights you may have in respect of your personal data held by us. The Policy relates to your personal data that we may access through your use of this website and in relation to any contract for goods or services or other commercial relationship we may have with you, or with anyone who provides you with access to any of our products and services (such as your employer) that may collect, store or otherwise process your personal data. 
• When you provide any information to us which may include sensitive personal data or information at our site or otherwise through any other medium, you can be assured that such information stays with us and is divulged only in accordance with the applicable laws and to the authorized persons, agencies only. 
• JACKMIX TECHNOLOGIES LLP will not give or sell any information collected on the website to any data-collecting agencies or external companies for marketing or solicitation purposes. 
• At www.hdworks.in, we want to meet your specific needs by fostering an interactive and personalized environment. Thus, we may ask for your other particulars and opinions so that we can continuously improve our relationship with you. 
• To assure you of our commitment to privacy, we have adopted the following standards while delivering services to you. 

JACKMIX TECHNOLOGIES LLP and your Privacy: 

• This policy shall apply to all the legal entities comprising of JACKMIX TECHNOLOGIES LLP and its subsidiary companies and shall include such subsidiary company/s that may come into existence in future, each of which may process your personal data basis your relationship with respective subsidiaries. 
• Additional information on our personal data practices may be provided in contractual agreements, supplemental privacy statements, or notices provided to you prior to or at the time of collection of your personal data. 
• Our use of your personal data is governed by this Policy as it may be updated from time-to-time. The most up to date version of the Policy will always be available at hdworks.in and Jackmix.in.
•  Your use of our Sites or Services, and any dispute over privacy, is subject to this Policy and our Terms of Use (which are incorporated by reference into this Policy) and any written contract for Services between you and us or any person who provides you with access to our Services.
• Depending upon your interactions with us, other terms may also be applicable to you and our use of your personal data. 

Sensitive Personal Data or Information (also referred to as 'Personal Information'): 

JACKMIX TECHNOLOGIES LLP shall not collect sensitive personal data or information unless - the information is collected for a lawful purpose connected with a function or activity of JACKMIX TECHNOLOGIES LLP or any person on its behalf; and 
the collection of the sensitive personal data or information is considered necessary for that purpose 
 

Following shall inter-alia constitute 'Personal Information': - 
 

1. Your identity, demographics and any other information shared by you including but not limited to your name, address, gender, date of birth, occupation, proof of identity, proof of address, contact details, passwords, financial information, physical, physiological and mental health condition, Biometric information, geo-location; etc.
2. Your usage /call data records, camera and other device data, including phone numbers, phonebook and contacts information, calendar information, phone location, device details (incl. device OS specific identifiers), phone usage, web usage, purchasing habits, browsing history, website, applications and offline services etc.
3. Your communication history in connection with customer support e.g., call recording, email or letter, etc. 

Any detail relating to the above provided to JACKMIX TECHNOLOGIES LLP for providing Services and 
Any of the information received by JACKMIX TECHNOLOGIES LLP for processing, stored or processed under lawful contract or otherwise 

How We collect Personal Information: 
 

JACKMIX TECHNOLOGIES LLP may collect personal information in a number of ways, including: 
 

1. Directly from you, when you submit your personal details at hdworks.in or subscribe to our Services and execute an Agreement with JACKMIX TECHNOLOGIES LLP . We collect or receive information from you when you sign up for our services, create an online account with us, make a purchase, request details or a call back, submit a technical, customer or billing support request, participate in a contest or survey, provide us with feedback or otherwise contact us.
2. Payment Information related to your commercial and financial relationship with us, such as the services we provide to you, the telephone numbers you call and text, your payment history and your service history. 
3. From third parties such as JACKMIX TECHNOLOGIES LLP 's related companies, credit reporting agencies or your representatives; we sometimes collect personal data about you from trusted third parties, in connection with Services that we provide to you or propose to provide to you, where appropriate and to the extent we have a justified basis to do so. These include fraud-prevention agencies, business directories, credit check reference/vetting agencies and connected network providers.
4.  Anyone who provides you with access to your Services may also provide us with your personal data in that context.

 
From publicly available sources of information 
From JACKMIX TECHNOLOGIES LLP 's own records of how you make use of our services 

How We use your Personal Information 

Your personal information may be used to: 
 

1. Verify your identity.
2. Assist you to subscribe to JACKMIX TECHNOLOGIES LLP 's and/or its associate's products and services.
3. Provide the services you require 
   Administer and manage those services, including charging, billing and collecting debts.
4. Inform you of ways the services provided to you could be improved or of additional products, services or plans that could be subscribed by you.
5. To respond to your inquiries, to provide any information that you request, to address technical support tickets, and to provide customer service support.
6. Conduct appropriate checks for credit-worthiness and for fraud.
7. Research and develop JACKMIX TECHNOLOGIES LLP 's and/or its associates' products and services.
8. To administer, monitor, improve and customize our Sites and Services, for our internal operations, including troubleshooting, network management and network optimization, research and analytical purposes, so that we can provide our customers with a better customer experience.
9. Gain an understanding of your information and communication needs in order for JACKMIX TECHNOLOGIES LLP to provide you with a better service.
10. Maintain and develop JACKMIX TECHNOLOGIES LLP 's business systems and infrastructure, including testing and upgrading of these systems. 
11. Also, your personal information is collected so that JACKMIX TECHNOLOGIES LLP can promote and market its or its associates or any third party services to you (including by way of direct mail, telemarketing, SMS and MMS messages).
12. JACKMIX TECHNOLOGIES LLP does this to keep you informed of its products, services and special offers as also any promotional offers designed by JACKMIX TECHNOLOGIES LLP in collaboration with third parties.
13.  If you do not wish JACKMIX TECHNOLOGIES LLP to promote and market its products, services, and special offers to you, please contact our Customer Support.
14. To defend any demands, claims and litigations or proceedings arising against JACKMIX TECHNOLOGIES LLP .
15. To investigate, prevent or take action regarding illegal activities, fraud, threats to our property or personnel and violations of our Terms of Use and/or applicable law and also to meet our legal and regulatory obligations.
16. Carry out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution & 
    Transfer to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by JACKMIX TECHNOLOGIES LLP , provided such transfer of personal information is necessary for the performance of the lawful contract between JACKMIX TECHNOLOGIES LLP or any person on its behalf and such other body corporate or person in India, or located in any other country. 

Where do We disclose your Personal Information: 

In order to deliver the services, you require, JACKMIX TECHNOLOGIES LLP may disclose your personal information, to the extent required only, to the below illustrative agencies/organizations outside of JACKMIX TECHNOLOGIES LLP . 

Your personal information is disclosed to these agencies/organizations only in relation to the services being provided to you and/or in connection with improvisation of services through innovations:

1. Subsidiaries and affiliates
2. Sales and Marketing
3. Business associates/business partner's/ channel partners/ agents/advertisers, who are contractually associated with us for providing service to us or to our customers, either directly or indirectly 
4. Third Party Service Providers
5. Customer enquiries
6. Mailing operations
7. Billing and debt-recovery functions
8. Information technology services
9. Market research 
10. Web site usage analysis. JACKMIX TECHNOLOGIES LLP takes reasonable steps to ensure that these organizations are bound by confidentiality and privacy obligations in relation to the protection of your personal information
11. Business Transfers. 

• If we are acquired by or merge with another company, or if substantially all our assets are transferred to another company (which may occur as part of merger, demerger, assignment, sale of business and/or on account of liquidation proceedings), we may transfer your personal data to such other company/s. 
• We may also need to disclose your personal data before any such acquisition or merger, for example to our advisers and any prospective purchaser's advisers & 
  Sharing Aggregated and De-Identified Information. 
• We may use your personal data to create aggregated and anonymized information which we may share with third parties. 
• Nobody can identify you from that anonymized information. 

In other circumstances we may pseudonymise your personal data before sharing it with a third party so that we can re-associate you with the information once it has been processed and returned to us. 

Whilst the third party will not be able to identify you from the pseudonymised information, we will still be able to. We treat pseudonymised data as though it were personal data and ensure the same level of protection for it when sharing with third parties 
 

In addition, JACKMIX TECHNOLOGIES LLP may disclose your personal information to:

 

• You or Your authorized representatives or your legal advisers (e.g. when requested by you to do so)
• Credit-reporting and fraud-checking agencies
• Credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing)
• JACKMIX TECHNOLOGIES LLP and /or Sister Companies of JACKMIX TECHNOLOGIES LLP
• JACKMIX TECHNOLOGIES LLP 's professional advisers, including its accountants, auditors and lawyers
• Government, regulatory, judicial and quasi-judicial authorities, agencies and other organizations, as required or authorized by law; and 
• Organizations who manage JACKMIX TECHNOLOGIES LLP 's business and corporate strategies, including those involved in a transfer/sale of all or part of its assets or business (including accounts and trade receivables) and those involved in managing JACKMIX TECHNOLOGIES LLP 's corporate risk and funding functions (e.g. securitization).

In certain situations, JACKMIX TECHNOLOGIES LLP may be required to disclose personal data in response to lawful requests by public authorities, including Security Agencies to meet national security requirements as well as instances requiring co-operation with law enforcement agencies. 

Storage and Retention:

 Your information or data will primarily be stored in electronic form. However, certain data can also be stored in physical form. 

Your information will remain with us during your active association on account of subscription to our services and/or on account of business association with us in whatsoever form, direct and indirect. 

Post your disassociation, the information will be retained by us for the purposes of preventing, investigating or identifying possible fraud or wrongdoing in connection with the Service or to comply with legal and compliance obligations.. 

Confidentiality of Personal Information: 

We have procedures that limit employee access to your personal information to those employees only who need to have access to the personal information. 

We also educate our employees about the importance of confidentiality and customer privacy through standard operating procedures, training programs, and internal policies. 

All our employees are obligated to protect confidentiality and ensure security as per JACKMIX TECHNOLOGIES LLP Code of Conduct. Our third-party contractors are bound by contractual obligations to adopt and maintain reasonable level of security practices and procedures to ensure security of information received from us in the course of operations. 

To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the personal data we collect through our Sites and in the provision of our Services. 

We have put in place reasonable controls (including physical, technological and administrative measures) designed to help safeguard the personal data that we collect via the sites. No security measures are perfect, however, and so we cannot assure you that personal data that we collect will never be accessed or used in an unauthorized way, which may happen due to circumstances beyond our reasonable control. 

We have put in place procedures to deal with a suspected personal data breach, and we shall notify you and any applicable regulator of a breach where we are legally required to do so.

 If you have a username and password to access our services, you should take steps to protect against unauthorized access to your password, phone and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. 

We are not responsible for any lost, stolen or compromised passwords, or for any activity on your account via unauthorized password activity or other security breach caused by you. 
 

Protecting your information exchanged online: 

When you apply online for our service, or provide information to us at our website, you provide personal and financial information that is necessary for us to process your application or payments. Information provided to us at our website is sent in a "secure session" established with Secure Sockets Layer (SSL) technology. SSL protects information that is sent over the Internet between your computer and us by encrypting it and thus prevents misuse. 
 

Limitation of Liability:

 
You will appreciate and agree that no data transmission over the Internet is completely secure and for reasons outside of our control, security risks may still arise. 

JACKMIX TECHNOLOGIES LLP cannot protect any information that you make available to the general public in any publicly accessible area of our website or any other media. JACKMIX TECHNOLOGIES LLP shall not be responsible for any breach of security, or the disclosure of Personal Information unless JACKMIX TECHNOLOGIES LLP has been proven to be grossly and willfully negligent. 

Access, Correction and Deletion: 

JACKMIX TECHNOLOGIES LLP takes all reasonable precautions to ensure that the personal information it collects, uses and discloses is accurate, complete and up to date. 

However, the accuracy of the information depends to a large extent on the information that you provide. 

That's why JACKMIX TECHNOLOGIES LLP recommends that you: 
 

• Let JACKMIX TECHNOLOGIES LLP know if there are any errors in your personal information and 
• Keep JACKMIX TECHNOLOGIES LLP up to date with changes to your personal information such as your name or address. 

JACKMIX TECHNOLOGIES LLP reserves the right to charge a fee for searching for and providing access to your information. 
You may write to JACKMIX TECHNOLOGIES LLP in connection with deleting or amending your information maintained and retained with JACKMIX TECHNOLOGIES LLP , by sending an email to '[email protected]' (Refer Terms & Conditions for further details), subject to other parts of this Policy. 

If you are an iOS user, you can also delete your account by going to 'Manage Account' option under My Account section on the Site. Once you click on the Manage Account option, you will find an option to 'Request Account Deletion'. 

However, you will also agree that certain data or information cannot be corrected or deleted or is prohibited to be deleted as required under any applicable law, law enforcement requests or under any judicial proceedings and thus, shall continue to be maintained by JACKMIX TECHNOLOGIES LLP , as per mandates. 

Changes to this Policy: 

We regularly review and may make changes to this Policy from time-to-time. To ensure that you are always aware of how we use your personal data we will update the online version of this Policy from time-to-time to reflect any changes to our use of your personal data. 

We may also make changes to comply with developments in applicable law or regulatory requirements. Where it is practicable, we will notify you by other means prior to changes materially affecting you such as by posting a notice on our Sites or sending you a notification. 

However, we encourage you to review this Policy periodically to be informed of any changes to how we use your personal data. This Policy was last amended on 25th Sept 2023. 
 

Disclaimer: 

Terms of this privacy policy are subject to the JACKMIX TECHNOLOGIES LLP 'Terms of Use' of the Site which are hereby incorporated impliedly and are deemed to have been read, understood and unconditionally accepted by you. 

We believe that there are various factors due to which the compliance of the above Policy may go out of our control, including factors of force majeure and in such situations, we shall not be held responsible 

JACKMIX TECHNOLOGIES LLP assumes no responsibility for the content or privacy practices of any other web site, company or organization, including web sites that may be accessed through any link from this Website. 

While every attempt is made to ensure that the information contained in this site has been obtained from reliable sources, JACKMIX TECHNOLOGIES LLP is not responsible for any errors or omissions, or for the results obtained from the use of this information. 

All information in this site is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.

 In no event will JACKMIX TECHNOLOGIES LLP , its business associates, or the channel partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this Site or for any consequential, special or similar damages, even if advised of the possibility of such damages. 

Certain links in this site may connect to other websites maintained by third parties over whom JACKMIX TECHNOLOGIES LLP has no control. JACKMIX TECHNOLOGIES LLP makes no representations as to the accuracy or any other aspect of information contained in other websites. 

Last Update on : 25 Sept 2023